Returns and Refunds Policy

You have the option to cancel your distance purchase within 14 calendar days after delivery without providing a reason. To exercise this right, the following conditions must be met:

You must notify us in writing within 14 days of delivery by contacting our customer service at info@loolka.com.
The product must be undamaged and in its original packaging.
The product must be unused.

In addition, you have 30 calendar days from the date of delivery to return your Loolka pillow or mattress topper for a full refund. To ensure the best experience, we recommend sleeping on the pillow for at least 15 days to allow your body to adjust. For personalized tips on improving your sleep, feel free to contact us.

Conditions for Returns:

The pillow or mattress topper must be clean and undamaged.
If you received a gift with your purchase, the gift must also be returned. If the gift is not returned, its cost will be deducted from the refund amount.

Return Process and Costs:

The costs for returning the product are your responsibility.
Once we receive the returned products and confirm they meet the return criteria, we will process your refund within 10 working days.
Any return costs will be deducted from the refunded amount.

For further questions or assistance with your return, please contact our customer service team at info@loolka.com.